Terms and conditions
1.Technical Product Information.
1.1 All of our ceramic products are handcrafted, and although we use technology for some of the forming processes, the detailing, glazing, and final finishing of the pieces are done by hand. For this reason, they may vary in color, size, and shape.
1.2 One of the common characteristics of ceramics is the appearance of pinholes (small holes on the surface) as well as superficial striations in the glaze. These are not structural cracks, therefore they do not affect the quality or durability of the pieces and consequently we do not consider them a defect.
1.3 The colors and finishes shown on the website vary from the physical pieces due to the technical characteristics of each monitor.
1.4 The durability of the products will depend primarily on the care they receive. Regular cleaning is recommended for pots, especially enameled ones, to prevent the accumulation of salts from the water. Dishes and kitchen accessories, despite being fired at 1160°C, must be handled carefully to maintain their optimal condition.
1.5 Clay is a natural raw material containing both organic and inorganic materials. The degradation of these products is a natural process that will eventually occur; the speed of the process will depend on the care taken and the geographical location of the pots. In coastal areas, the relative humidity and the salts it contains can cause a corrosive effect on our products; therefore, they are not guaranteed for use on beaches.
1.6 Nitrophosca is one of the fertilizers not recommended for plants in our pots because its high phosphorus content shortens the lifespan of our pots.
1.7 The furniture is generally made of pine wood and the patinated ones are handmade, likewise, because they are natural materials they will present variations in tone and texture.
1.8 Some unique pieces of furniture are restored from antiques and are delivered in the condition they are found.
2. Online Shopping.
2.1 My account.
2.1.1 The purpose of registering your user account is to maintain an accurate and up-to-date record of your information, so we can monitor your purchases and also send you information about our new products and promotions. Please register all your information correctly.
2.1.2 All the information we obtain about you will be recorded in our database and will be used responsibly by Ceramistas Unidos SA de CV
Privacy Statement: Ceramistas Unidos SA de CV with registered office at Camino a Santa Ana del Conde s/n Loc. Los López, CP 37680, León, Gto., Mexico, will use your personal data, collected through this means, for the purpose of maintaining contact with you and carrying out the provision of the services we offer.
The absence of any written instruction to the contrary from you, by this or any other means, means that you authorize Ceramistas Unidos SA de CV to use and process your personal data for the purposes indicated above.
2.2 At trinitateshop.com, we trust your payment information as it is completely confidential, thanks to our security certificate (SSL), which provides authentication and privacy of information over the Internet through the use of cryptography, preventing identity theft and maintaining data integrity.
2.3 Your online purchase must be paid in full using the payment system currently on the website. It will be processed upon confirmation of payment to our company, Ceramistas Unidos SA de CV, and will be shipped using the information provided on the shipping and transportation form, which will be confirmed via email.
2.4 To provide you with good service, you must ensure that all the information you provide on the forms and orders on this website is correct.
2.5 Once your purchase has been made and your merchandise has been shipped to you, exchanges or returns of merchandise will not be accepted.
3. Payment Methods
3.1 Payment with credit and debit cards by CONEKTA.
3.2 Payment with credit and debit cards via PAYPAL.
3.3 Payment at OXXO or more establishments.
3.4 Payment by bank transfer.
4. Billing.
4.1 All orders are billed electronically and sent to the email address registered during your online purchase process.
4.2 Online purchases are billed directly from the factory. You will not be able to generate your invoice in our online billing system because these orders require another administrative process.
4.3 The purchase will be invoiced on the day the merchandise is shipped; invoices are not issued in advance of the shipment date.
4.4 Invoices for online purchases must be requested on the same day of purchase by sending the following information to WhatsApp 477 554 0314 :
- Order number
- Tax data
- Use of CFDI
- Method of payment
- Email address to which the invoice should be sent
If you do not request your invoice immediately, it will no longer be issued.
For invoices from physical stores, please contact the phone number or email address listed on your receipt.
5. Shipping times for shipment.
5.1 Shipments are made within approximately 7 business days from the date of purchase payment confirmation and are subject to availability. If the products you purchased are not available for shipment, you will be notified of a new shipping date. Please also consider transit times, which will depend on the shipping company and the address where the products will be delivered.
5.2 During the months of March, April, October, November and December, shipping times may be extended by up to 10 business days, we suggest making your purchases in advance.
5.3 Our Art Object lines: Sculptures, Planters, Urns, Lathe, Furniture, Lamps and Candlesticks are made to order, so if these products are not in stock, they will be supplied within a maximum period of 12 weeks.
5.4 Shipping notification: Once the shipment has been made, you will be informed via email of the shipment details: Total boxes and/or pallets, transport company, transport guide number, estimated transit days for delivery.
5.5 When purchasing both furniture and Object Art pieces, it is necessary to contact the transport company in order to schedule the time and date of delivery and to have support staff for your operations on the day of receipt.
6. Boarding notice
Dear Customer: Below we provide the shipping information for your order.
Important: Follow the instructions below to receive your merchandise.
We remind you that merchandise travels at the customer's expense and risk. Ceramistas Unidos SA de CV will only cover losses that correspond to the quality of the packaging.
1.- You have a maximum of 24 hours after receipt to email your sales representative about any issues with your merchandise. Failure to do so will mean that the merchandise was received complete and in good condition, and no further clarification will be necessary.
2.- With the information provided, you can contact the courier to track your shipment and coordinate its delivery. Courier companies generally deliver from 9 a.m. to 7 p.m., Monday through Friday, and from 9 a.m. to 2 p.m. on Saturdays.
3.- The delivery staff will deliver to the immediate access of your home. They do not perform any other type of maneuvers. For large pots, it is recommended that you have your own staff to place the product where you want it.
4.- It is important that you are present at the reception of the merchandise or that you designate a person in charge who can make decisions at the time of receipt.
5.- It is important to have the invoice and/or sales note for your purchase to receive your merchandise.
6.- A camera or cell phone is required to take photos and videos from the moment of receipt. This is to document any incidents with the carrier.
7.- If you notice damage to your box or pallet upon receipt, you must immediately take photos and video before unpacking. If the packages are severely damaged, you must note the reason for rejection on the shipping label.
8.- You must note on the carrier's shipping guide if the packages are damaged.
9.- In the case of pallets, if you do not have a forklift, the unpacking of the merchandise will be done inside the truck, so at all times you must supervise the unpacking and unloading of the merchandise, to ensure that the maneuvers of the parcel delivery personnel are carried out with due care so as not to damage the merchandise and also to ensure that no pieces are left inside the carrier's vehicle.
10.- In the case of boxes, you must unpack them inside your home. It's important to take photographs and video of the outside of the box and of each part of the unpacking process to document any losses. Photos for reporting damaged products must be in their original packaging.
7. Packaging.
7.1 Ceramistas Unidos SA de CV will select the most appropriate packaging method according to the nature of the product.
7.2 The packaging material is the property of the customer and you decide its use and final destination of the material you receive.
8. Incidents and/or losses
8.1 When the merchandise is received with any damage, the customer will have a maximum period of 24 hours after the date of receipt to report it via WhatsApp 4775540314, in the report they must detail the damage and attach the photographs that will serve as evidence for follow-up.
8.2 If you receive your merchandise with visible damage, you must inspect it in detail in the presence of the transport company's staff in order to assess the damage and report it in writing in detail on the shipping guide.
Tips to prolong the good condition of your pot.
Well watered plants.
The most important point will be choosing the correct irrigation, which will depend on the type of plant, the substrate, the climate, etc.
It should be noted that excess moisture in the substrate can also cause the appearance of fungal diseases (fungi, bacteria, etc.) that significantly damage the appearance and/or structure of the pot.
Likewise, quality water must be used, with adequate levels of salinity, hardness and toxicity.
Well-drained pots.
It is essential that pots with plants have good drainage, that is, the holes in the base should not be obstructed.
To allow excess water to drain properly, it is recommended to place a layer of gravel or pottery chips at the bottom of the pot. This material insulates the substrate from stagnant water and prevents the plant from rotting or the pot from absorbing too much moisture.
Plants that are most sensitive to waterlogging should be placed in a high location, on decorative stands or flower pot stands.
Care should be taken to remove water from flowerpot saucers and containers with water reservoirs that lack an overflow.
Another action that promotes drainage is choosing a suitable substrate. A good mix that allows the soil to ventilate.
Well-fertilized pots.
Another recommendation to extend the life and health of your pot is to choose the right fertilizer and follow its instructions.
Many chemical fertilizers, as well as some natural soil amendments such as ash or compost, cause salt buildup in the substrate. For potted plants, this buildup can appear as a white crust on the pot body and deteriorate the finish or even the body itself.
Use quality water.
Although water is typically attributed characteristics such as odorless, tasteless, and colorless, we must emphasize what we cannot see and that is in solution. In particular, the salt content, since the speed with which a substrate absorbs a given amount of water depends on the type and quantity of salts.
Salinity is considered the total amount of salts dissolved in the water, regardless of its type. As a substrate dries, its salt concentration increases.
Considering that the pot is made of a porous material like clay, which can normally be considered a natural filter, and that it must have a certain percentage of irrigation water absorption, we must understand that due to the microfiltration that occurs, the pot can become a barrier that retains all the impurities suspended in the water with which it is irrigated. Therefore, as a result of this natural process and the quality of the water, certain surface characteristics such as scale or saltpeter may or may not appear on the surface of the pot. These are not considered a manufacturing defect but rather a condition of use.
